Product Support Engineer

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.

At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.

Our Products:

• Biztalk360
• Turbo360
• Document360

UK headquarters. Indian innovation. Global impact.”

Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.

We are on track towards $30 million in annual revenue – and we're just getting started.

Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.

Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.

Opportunity: Product Support Engineer

What you'll do on the job:

• Taking ownership of customer issues reported and identify solutions to resolve.
• Communicating with customers quickly to get the issues resolved within SLA.
• Providing timely and accurate customer feedback and solutions.
• Supporting the role out of new features.
• Managing multiple cases at a time.
• Providing support in the form of procedural documentation.

Who'll be a good fit:

• Bachelors degree in engineering - preferably Computer Science/Information Technology.
• Prior experience in Tech support.
• Experience with help desk software.
• Attention to detail and good problem-solving skills.
• Excellent Interpersonal skills.
• Excellent written and verbal communication.

- Candidates should be ready to work on rotational shifts (EMEA: 2 PM to 11 PM IST, and US: 9 PM to 6 AM IST).

- This role doesn’t allow flexible work timing