Sales

Technical Customer Support

Coimbatore, Tamil Nadu   |   Full Time

About Kovai.co :

Kovai.co, the fastest growing SaaS organization is a premier enterprise software company offering multiple products at scale both in the enterprise arena and in the B2B SaaS space.

We are a technology partner of choice for many of the world’s leading enterprises to manage and monitor their Microsoft BizTalk and Azure Serverless environments.

We always stand out from the crowd with our product team consisting of thinkers and innovators who are re-defining the way robust Enterprise Software and SaaS products are built. Headquartered in London, U.K and with a development center in Coimbatore, India, our engineers have niche skills and in-depth domain knowledge.

Trusted by over 1,000+ business around the world.

Key Products:

  • BizTalk360
  • Serverless360
  • Atomic Scope
  • Document360

As a feather in our cap, we have made our first ever acquisition of Cerebrata, a privately-held SaaS product company. We believe this is the beginning. (https://www.kovai.co/blog/coimbatore-saas-company-kovaico-acquires-cerebrata)

We wish to be known for our values of integrity, teamwork and excellence. As we grow, we ensure that our culture remains at the heart of Kovai.co.

We are constantly on the lookout for smart people who are passionate about building great products, designing great experiences, building scalable platforms, and making customers happy. If you’re looking to make an impact, Kovai.co is the place for you. If this describes you, feel free to have a look at our openings in our career page and apply to be a part of the $10 million journey!


Opportunity : Technical Customer Support Associate

What you’ll do on the job:

  • Taking ownership of customer issues reported and identify solutions to resolve.
  • Communicating with customers quickly to get the issues resolved within SLA.
  • Providing timely and accurate customer feedback and solutions.
  • Supporting the role out of new features.
  • Managing multiple cases at a time.
  • Providing support in the form of procedural documentation.

Who’ll be a good fit:

  • Bachelor’s degree in engineering - preferably Computer Science/Information Technology.
  • Prior experience in Tech support.
  • Experience with help desk software.
  • Attention to details and good problem-solving skills.
  • Excellent Interpersonal skills.
  • Excellent written and verbal communication.

- Candidates should be ready to work in shifts 02 pm - 11 pm (IST) 

- This role doesn’t allow flexible work timing


Perks:

  • Collaborative and fun team.
  • Flat organizational structure.
  • Rewards and recognition.
  • Health care benefits.
  • Upskill allowance.
  • Located at the heart of the city with world class infrastructure.

If this excites you, apply for this opportunity, and the team would love to get on a call with you to discuss further.


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