Customer Success Specialist

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.

At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.

Our Products:

• Biztalk360
• Turbo360
• Document360
• Churn360

“UK headquarters. Indian innovation. Global impact.”

Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.

We are on track towards $30 million in annual revenue – and we're just getting started.

Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.

Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.

What’s the job?  Customer Success Specialist

What you’ll do on the job:

• Manage Client Portfolios
• Analyse Customer Data and improve customer experience
• Sustain business growth and profitability by maximising value
• Minimise customer churn
• Handle and resolve customer requests
• Highly organised and able to multi-task
• Self-driven and proactive in nature
• knowledge of customer success process

Who’ll be a good fit:

• Experience working with a CRM
• Ability to deliver engaging presentations
• Attention to details and good problem-solving skills
• Excellent Interpersonal skills
• Excellent written and verbal communication 

Perks: 

• Collaborative and fun team.
• Flat organizational structure.
• Rewards and recognition.
• Health care benefits.
• Upskill allowance.
• Located at the heart of the city with world class infrastructure

Equal Opportunities:

Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all.  Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career.