Customer Success Specialist

Kovai.co, the fastest growing SaaS organization is a premier enterprise software company offering multiple products at scale both in the enterprise arena and in the B2B SaaS space.

We are a technology partner of choice for many of the world’s leading enterprises to manage and monitor their Microsoft BizTalk and Azure Serverless environments.

We always stand out from the crowd with our product team consisting of thinkers and innovators who are re-defining the way robust Enterprise Software and SaaS products are built. Headquartered in London, U.K and with a development centre in Coimbatore, India, our engineers have niche skills and in-depth domain knowledge.

Trusted by over 1,000+ business around the world.

Key Products:

• BizTalk360
• Serverless360
• Document360
• Churn360

Kovai.co Awards & Recognitions:

• Kovai.co wins the title “Bootstrap Champ” at The Economic Times Startup Awards 2021.
• Winner of Bootstrapped SaaS start-up of the year by SaaS BOOMi.
• NASSCOM Recognizes Document360 at Emerge 50 Awards 2021.

We wish to be known for our values of integrity, teamwork and excellence. As we grow, we ensure that our culture remains at the heart of Kovai.co.

We are constantly on the lookout for smart people who are passionate about building great products, designing great experiences, building scalable platforms, and making customers happy. If you’re looking to make an impact, Kovai.co is the place for you and you will be a part of the $30 million journey!

You'll own up to:

• Manage Client Portfolios
• Analyse Customer Data and improve customer experience
• Sustain business growth and profitability by maximising value
• Minimise customer churn
• Handle and resolve customer requests
• Highly organised and able to multi-task
• Self-driven and proactive in nature
• knowledge of customer success process

Who’ll be a good fit 

• Experience working with a CRM
• Ability to deliver engaging presentations
• Attention to details and good problem-solving skills
• Excellent Interpersonal skills
• Excellent written and verbal communication

Perks:

• Collaborative and fun team.
• Flat organizational structure.
• Rewards and recognition.
• Health care benefits.
• Upskill allowance.

Located at the heart of the city with world class infrastructure. If this excites you, apply for this opportunity, and the team would love to get on a call with you to discuss further.